SoftBank Robotics Pepper (Standard)

SoftBank Robotics develops robotics technologies to help manufacturers, warehouses and service providers automate repetitive, labor-intensive work. The company focuses on social robots, retail and education, delivering reliable platforms that operate safely around people and adapt to changing workflows. Customers use SoftBank Robotics's robots to accelerate throughput, improve quality and reduce ergonomic risk while integrating with existing software and equipment. Open APIs and partner ecosystems enable fast pilot-to-production rollouts, fleet management and remote support. Representative solutions include Pepper/NAO, supported by training, integration services and lifecycle support to ensure long-term ROI.

Pepper is a human-scale humanoid robot designed to interact with people, featuring a combination of social engagement and physical task capabilities.

• Social Interaction: Equipped with advanced capabilities for welcoming, informing, and guiding individuals using natural speech, expressive gestures, and a high-resolution touchscreen.
• Agile Locomotion & Manipulation: Features a bipedal humanoid form factor for agile movement in complex spaces and two-arm mobile manipulation for handling objects and performing physical tasks.
• People-Centric Operation: Engineered for safe and efficient operation around people, supporting collaboration and integration into existing workflows.
• Advanced Autonomy: Supports modern perception and planning stacks, remote supervision, and progressive levels of autonomy to adapt to evolving operational needs.
• Flexible Integration: Offers REST- or ROS-based APIs, Fleet Management hooks, and connectors for WMS, ERP, and MES systems.

Pepper is designed for versatile deployment across both customer-facing service environments and sophisticated industrial workflows.

• Retail: Welcoming customers, providing product information, and guiding visitors through the store.
• Hospitality: Acting as a concierge for guest reception, providing event information, and offering assistance.
• Education: Facilitating interactive learning, conducting campus tours, and providing informational support to students and visitors.

• Warehouses: Automating tasks like tote movement, general material handling, and line-side replenishment.
• Factories: Performing machine tending and point-of-use delivery of parts and tools.
• Workflow Automation: Can be deployed for repeatable, low-variance workflows with the potential to scale to more complex tasks.

Pepper offers a unique combination of social engagement and automation capabilities, providing a clear path to value in a variety of industries.

• Enhance Customer Experience: Improves engagement and provides valuable, interactive assistance in public-facing roles, creating memorable experiences for visitors and customers.
• Automate Key Tasks: Provides a viable solution to automate hard-to-staff and ergonomically challenging jobs in both service and industrial settings.
• Seamless Integration: Designed to be integrated into existing operational layouts and business processes with minimal changes, reducing deployment friction.
• Fast & Progressive ROI: Enables quick deployment for a reduced time-to-value, while its adaptable nature supports a stepwise return on investment as its role expands.